Shipping & returns
Store purchase refund
If for any reason you are unsatisfied with your purchase, we offer the following easy return policy. We will gladly refund your purchase within 14 days, with original register receipt, with tickets attached to the originally sealed merchandise. Product must be sealed in the original package, we will not accept opened product. Refunds given will be in the tender paid. Customers may also select a gift card for the value if they wish. Our gift cards do not expire, so there’s plenty of time to choose something amazing. Merchandise bought with a Mall gift card will be returned to a Decor2Go gift card. Items returned with gift receipts may be exchanged or receive store credit only. We are unable to accept the return of merchandise in unsellable condition. Special Ordered merchandise cannot be returned. Special Orders cannot be canceled. We will not accept the return of Final Sale items. Other restrictions may apply.
You have 14 calendar days to refund an item from the date you received it to be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will need to have the receipt or proof of your purchase.
Refunds Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card(or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Policy Exceptions Some Online Special Order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee. Contact us for more details. Refund purchased product online and picked up in store must be send back. No store refund applicable. You will be responsible for paying for your own shipping cost for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Flat Rate Shipping
FREE SHIPPING with purchase over $200
Flat rate shipping is available on select products for a fixed cost as indicated on the product information page. Items purchased online that do not qualify for flat rate shipping are subject to standard shipping charges. All qualifying purchases will receive standard ground shipping and are subject to standard shipping restrictions. Flat rate shipping is available for delivery within Canada only, but is not available for delivery to the Territories (Yukon, NWT and Nunavut) or select remote locations. Market-established rural delivery fees may apply to your location. If applicable, please contact us to receive an accurate shipping quote. Offer does not apply to the purchase of previous orders, in-store purchases, or certain items containing weight and/or size shipping restrictions. Offer subject to change without notice. Valid for online purchases at www.decor2go.ca only.
Price Includes Shipping
Price Includes Shipping" is available on selected items only, where indicated on the product information page. Only items marked with the Price Includes Shipping logo qualify for the promotion. All qualifying items will receive standard ground shipping and are subject to standard shipping restrictions. This promotion is only available for delivery within Canada, and is not available for delivery to the Territories (Yukon, NWT and Nunavut) or remote locations. Items purchased on-line that do not bear the Price Includes Shipping logo are subject to shipping charges. Offer does not apply to the purchase of Gift Cards, previous orders or in-store purchases. Offer subject to change without notice. Valid for on-line purchases at www.decor2go.ca only.